Refund policy

Returns & Refund Policy

All Sales Are Final

Due to the personalised and handcrafted nature of our products, all sales at Wrapped With Duas are final. We do not accept returns or exchanges.

Personalised & Custom Orders

All personalised items — including name rock slates and custom Islamic gifts — are made to order and cannot be returned or refunded once production has begun. Please double-check all personalisation details (names, spellings, and messages) before placing your order.

Damaged or Incorrect Items

We take great care in packaging every order. However, if your item arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at wrappedwithduas@gmail.com with:

• Your order number
• A clear photo of the item and packaging

We will assess each case individually and, where appropriate, offer a replacement or store credit.

Order Cancellations

Orders may be cancelled within 24 hours of purchase, provided production has not yet started. After this window, cancellations cannot be accepted as your item will already be in production.

Faulty Items

Your statutory rights under the Consumer Rights Act 2015 are not affected. If an item is faulty or not as described, please contact us and we will resolve the issue promptly.

Contact Us

For any queries, please reach out to us at wrappedwithduas@gmail.com or via our website contact form